Return & Refund policy
Lasoft offers a 7-day standard return policy, which means you have 7 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return or exchange, you can contact us HERE, or call us via WhatsApp numbers. The procedure may take up to 10 days until we receive the returned item. Items sent back to us without first requesting a return will not be accepted.
- When your return is successfully processed, Lasoft support team will send you a return shipping label, as well as instructions on how and where to send your package. To start refunding, it may take 3-5 working days for the procedure and 5-7 working days to refund the money.
- If you received a defective, damaged item or if you receive the wrong item, we will refund the whole amount of money, including the shipping expense paid by the purchaser.
- If you received a good condition item or the right item without any damage, and you request a return for the same condition you have received, we will refund the whole amount of money, including shipping expense paid by the purchaser to ship the products back to an address provided by Lasoft team.
- If you received a good condition item or the right item without any damage, and you request a return for a used item, we will refund you with a discount of 30% of the paid cos
Processing of Refunds
Lasoft will create a request to return when the purchaser offers a request, and the delivery company will receive the returned item from your address.
Refunds
Check the table below for refund eligibility:
| refund eligibility | Refund reason |
|---|---|
| Full refund (including; item price, shipping cost, and return shipping costs) | defective, damaged, or wrong item |
| 70% partial refund (excluding shipping cost) | Good condition item, no defects (used) |
| Item price (excluding shipping cost) | Good condition item (original packaging) |
Note: If the purchaser pays for shipping costs, and the refund hasn’t covered the shipping costs, you can contact customer service for a FULL REFUND, in which the remaining amount will be saved later for a discount on other purchasing procedures.
Refunds are issued for the payment method used at the time of purchase. Below are the refund schedules associated with each payment method.
| Processing time of Refunds | Refund methods | Payment method |
|---|---|---|
| 5-7 Working days |
Replace the item with another item with a 10% discount ** Credit Card/ discount card |
Credit Card/ discount card |
| 7 Working days | Credit Card/ discount card | Cash on Delivery |
FAQ
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
Yes, All Lasoft products are eligible for return and refund.
If you received a product that you do not want for a specific reason, you can
return the product while maintaining the option to refund the amount or replace
the product with another product and get a 10% discount offer from the new
product. You can create a return request by calling the store phone numbers or
filling in your details on the Contact Us page. Or direct contact with customer
service via WhatsApp
